How to contact support
| Method | Contact Details | Response Time | Availability |
|---|---|---|---|
| Live Chat | Click chat icon bottom-right corner of any page | Under 3 minutes | 24/7 |
| support@jeetbuzzapakistan.com | Within 2 hours | 24/7 | |
| Telegram | @JeetbuzzPakistanSupport | Under 5 minutes | 24/7 |
Common issues and solutions
| Issue | Solution |
|---|---|
| Deposit not credited | Check transaction ID and wait 10 minutes. If still missing, contact live chat with payment receipt screenshot. |
| Withdrawal delayed | First withdrawal requires CNIC verification (24h). Subsequent withdrawals process within 2 hours. Check verification status in account. |
| Forgot password | Click "Forgot Password" on login page. Enter registered phone number or email. Reset link sent within 2 minutes. |
| Account locked | Usually due to security check or verification requirement. Contact support with CNIC for immediate unlock. |
| Bonus not received | Check bonus terms for wagering requirements. Some bonuses activate manually. Contact chat if code entered but not credited. |
| Game not loading | Clear browser cache, try different browser, check internet connection. Mobile users: update app to latest version. |
Support availability
All support channels operate 24 hours daily including weekends and public holidays. Peak hours 8 PM - 2 AM Pakistan time may see slightly longer chat wait times (5-7 minutes). Email and phone support maintain consistent response times regardless of volume.
For urgent payment issues or account security concerns, phone support provides fastest resolution. Technical problems and general inquiries resolve quickest through live chat. Document requests (CNIC verification, transaction history) handle via email with attachments.
Languages and specialized departments
| Department | Languages | Handles |
|---|---|---|
| General Support | English, Urdu | Account questions, game rules, navigation help, general inquiries |
| Payment Team | English, Urdu | Deposits, withdrawals, EasyPaisa/JazzCash issues, bank transfers, crypto payments |
| Technical Support | English | App errors, website issues, game malfunctions, connectivity problems |
| VIP Support | English, Urdu | Dedicated assistance for VIP members, priority handling, exclusive offers |